I finally managed to get through today, and spoke with someone who was definitely not a native English speaker - of Asian extraction, I would guess, and cancelled my account. He says a check for $5.70 will be in the mail to me, and that my account cancellation will go into effect on 12-1-04, tomorrow. We'll see.
Judging from my net search, I'm not the only one who's had problems with them.
Bad customer service will send me packing every single time.