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Stunned

I am stunned. I have no idea how this could have possibly happened: I don't visit any WoW fan sites any more, and I have pop-up blockers and antivirus and all sorts of stuff ...

... but I found out today that my World of Warcraft account was hacked about six days ago.

I am having a bad day today.

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( 10 comments — Leave a comment )
goodjoan
Nov. 6th, 2009 09:39 pm (UTC)
Oh no! Did they do any lasting damage?
pointedview
Nov. 6th, 2009 09:47 pm (UTC)
I don't know yet. My characters are naked. I'm waiting to hear back from support.

I've run everything I know to run to detect problems. No keyloggers have been found. D. suspects a brute force attack, but I just can't imagine why.
bpaladin
Nov. 6th, 2009 09:53 pm (UTC)
o_O
That is utterly insane.

When I read that the first thing that came to mind is that it must've been Blizzard that goofed. When it comes to internet security, you must be one of the most locked down internet users *ever*, and I'm comparing you to how some companies handle their IT security!

Not to foment anything, but could it have been possible that with the switch to b-net accounts, somehow some users' account info got leaked? Ionno.

I'm going to check the Vault to see if there's any need for damage control.
bpaladin
Nov. 6th, 2009 09:58 pm (UTC)
Re: o_O
Eggs vault is mostly intact, however, 6 days ago Uteeni withdrew all the expensive/Northrend-related items.

Interestingly enough, she also deposited a lot of strange miscellanies, I suspect these are just random things she had in her inventory. This is baffling--wouldn't a malicious hacker just vend or destroy these things?

I have screenshots of the Owls' withdrawal/deposit logs, let me know if they are required. I did not think to check ALA.

And while it's likely that Blizzard will restore your items, I just wanted to put it out there, that should you ever wanna come back to Azeroth, you know we'll set you up with epix, yo. :)
bpaladin
Nov. 6th, 2009 10:06 pm (UTC)
Re: o_O
My goodness, they've hit ALA's vault too. Same deal--withdrew the daily limit of things in various tabs, expensive things only.

Again, I have screenshots if you need them.

Very sorry this had to happen to the bestest gnome ever. :(
pointedview
Nov. 22nd, 2009 05:14 pm (UTC)
Re: o_O
Did I ever let you know that I finally got everything kind of put back in order? 'cause I did.

*hug* Thank you again so much for the kind support during the ordeal.
dactrius
Nov. 7th, 2009 10:12 am (UTC)
This happened to me last week too. I did virus and spyware scans and came up completely clean. Interestingly, my account wasn't even active at the time and I hadn't played WoW in weeks. The hackers literally had to pay my subscription so they could steal my stuff.

There's definitely some weird play afoot, I can't have been keylogged there's nothing on my computer!
pointedview
Nov. 7th, 2009 02:38 pm (UTC)
Oh, my! Obviously, that's horrible, but at the same time, strangely reassuring because my scans came up completely clean, too. No trace of a keylogger or anything. Like you, I hadn't played for several weeks, and while they didn't have to pay my subscription to make it happen, it really does make me wonder if something strange is afoot; if some sort of security hole got opened with this Battle.net transition, or something else.

Thank you very much for posting. Was Blizzard able to get you your stuff back?
dactrius
Nov. 7th, 2009 03:27 pm (UTC)
I haven't tried yet. The payment that the hackers put forward to get into my account was removed once Blizzard discovered I had been hacked (And I still don't know how they did, nobody I know contacted them about it and I only found out via e-mail after the event), and I haven't renewed my subscription since so I have no way of logging in and making a ticket. A friend of mine that works for Blizzard assures me I can still get it done when I finally go back to WoW.

What annoyed me most about it (Other than that the hackers deleted my Shaman whilst they were plundering my account) was that Blizzard slapped me with an immediate final warning. I was completely innocent, yet they're treating me with extreme suspicion. If I get hacked again they'll ban my account permanently. =/

Good luck with your stuff though, I always hear good things about Blizzard's support with that.
pointedview
Nov. 11th, 2009 09:16 pm (UTC)
That is astonishing, and not in a good way. I am so sorry to hear that, dactrius. How frustrating!

It appears that I've gotten my stuff back, although they mailed some stuff to the wrong characters. Nevertheless, I'm glad to have it, and am beginning the slow and tedious task of putting things back where they belong.

I am impressed with how prompt Blizzard was, but I wish they'd get vigilant about prosecuting this sort of thing. It must be costing them money in terms of time spent by CSRs.
( 10 comments — Leave a comment )

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